FAQS

Q. Help - the Website says meals can't be delivered to my address?
A. If you are getting an error message during checkout about your address being invalid, this could be due to several reasons.

• a meal in your cart has gone out of stock.
• you are placing a delivery order from one of our store locations

We suggest to emptying your cart and restarting your order, especially if you had meals sitting in your cart. Before you start adding meals to your cart, make sure you have selected the right address. Once you have the right location, you should not have a problem with your address at checkout! To change to your location, there is a tab at the left side of the screen. If you continue to have issues or need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-841

Q. How long do your meals stay good for?
A. Our meals are all frozen after we put them together and seal them up. This helps them stay good for up to a year when kept in the freezer.
We recommend keeping BPK meals in the freezer between 3-6 months because they have been designed to be reheated from frozen, and it will ensure that you don't have to throw any of the meals away. We think you'll be surprised at how well they taste for being a frozen meal! If you do have to put our meals in the refrigerator, we recommend you keep them in the fridge no longer than 3 days.

Q. Can you Customize Meals?
A. Our meals are made in batches where we try to control the components of the meals to make them all the same; at this time we have a set menu and do not offer customizations or changes to our meals. Our goal is to offer a wide enough variety to appeal to lots of people. If you have a suggestion for a new type of meal (i.e. vegetarian, low carb, etc) or just an idea for a meal you'd like to see, drop us a line with your suggestion! If you continue to have issues or need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-8418.

Q. Where are my meals?
A. Meals usually* take 1-2 days from the shipping date to arrive. Local delivery orders are shipped Sunday - Monday *Depending on the time you place the order, and how many orders we receive throughout the weekend, please allow an extra 24 hours to process your order before shipment. You will receive a delivery confirmation via email when your order goes out,If you continue to have issues or need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-8418.

Q. How many servings is one meal?
A. Our meals are single servings designed to serve one person. Click on any meal for a full nutritional breakdown including the ingredients and a description.

Q. I didn’t receive the meals I wanted!
A. If you received something different from your order confirmation email. If you continue to have issues or need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-8418.

Q. Can I return my meals if I don’t like them?
A. Our food isis cooked to order, so we can’t accept returns or issue refunds for personal taste preferences. We want your experience to be as efficient, simple, and delicious as possible so if something is just not right with your order. If you continue to have issues or need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-8418.

Q. How long do my meals stay fresh?
A. Meals expire 3 days after delivery. We recommend enjoying your meals within the first few days of delivery, but you can always store them in the freezer if you’d like to store them for a later date. If you do freeze meals, when you’re ready to eat, transfer the meals to a refrigerator to thaw and follow the heating instruction provided.

Q. How do I heat my meals?
A. Heat your meals by simply making hole in the microwavable vacuum sealer, then place in the microwave. We have suggested microwave timing instructions located on your meal pack.

Q. What is your delivery area?
A. Currently, we deliver meals from Burlington City to Mount Laurel NJ and all the communities in between. When you enter your zip code on our website it will notify you whether or not you are within our delivery zones. If you are not at within our delivery zones, we recommend using one of our drop-off locations or in-store pick up.

Q. Do the meals require preparation?
A. We prepare and fully cook our meals to perfection in our state-of-the-art licensed facility, located in Trenton New Jerseyx. Each meal is then quickly flash freeze, sealed with a lid and delivered in insulated bags designed to keep meals cold for up to 4 hours. You heat and eat using a microwave or you can just eat it cold if desired.

Q. Are the containers microwave safe and machine washable?
A. Absolutely! Containers are certified to be microwave safe and we also recommend machine washing them to use for any leftovers or food items you’d ike to store in the fridge.

Q. Where do you source your ingredients?
A. We source from our Restaurant Depot, Produce Junction, Meat Stop, who collaborates with many of the independent retailers and food companies in the area, many of which are local to our kitchen in the Burlington County areas.

Q. What about allergens?
A. Some of our meals may contain any of the 8 major food allergens: eggs, milk, fish, peanuts, shellfish, soy, tree nuts, and wheat. Click on any meal or check the meal wrap to view a full ingredient list and allergen statements. We take all precautions to limit cross-contamination, but our meals are manufactured in a facility that uses egg, tree nuts, milk, fish, shellfish, soy, and wheat.

Q. What is the minimum number of meals I must order?
A. Our minimum meal order quantity is 4 meals, with half delivered on Sunday and half on Wednesday. You can update your plan by logging into your account, clicking on, Change meal plan, located under Welcome on the upper left of your Account page. If you are on a weekly subscription service please remember to skip, pause or cancel if you don’t want to receive meals weekly. If you continue to have issues or need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-8418.

Q. Can I buy Bpkmeals as a gift?
A. Yes! Select the plan you’d like to give and modify the shipping address to the person you wish to send to. If you have problems setting it up, If you continue to have issues or need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-8418.

Q, how do I contact Customer Experience?
A. It’s easy. If you continue to have issues or need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-8418.You can also chat live with us during business hours by accessing the chat feature on the website. We always respond to every email and voicemail so please be patient, we’ll be in touch.

Q. Who should I email with a press inquiry?
A. If you need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-8418.

Q. How do I ask questions about the BpkMeals privacy policy?
A. If you continue to have issues or need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-8418.

Q. Where are you located?
A. Our kitchen is based in Trenton NJ

Q. What is BpkMeals?
A. Burlington Prep Kitchen LLC (Bpkmeals), is a bi-weekly meal service that provides healthy, delicious meals you can prepare in 3 minutes (or less). Twice a week, we deliver an insulated bag to your door that contains meals sealed inside food-safe containers made from BPA-free, plasticizer and phthalate-free plastic. You can microwave your meals by removing the lids first.

Q. What do I get in my delivery?
All In Meals generally feature three parts; protein, a vegetable, and carb plus a sauce. Meals are delivered in individual fresh containers to lock in nutrition and freshness.

Q. When will my meals arrive?
A. Orders will arrive on Tuesdays and Fridays between 3pm and 7pm. If you will not be home until after those hours we strongly recommend putting out a cooler for your order to be placed in. If you do not have a cooler, you can purchase a thermal bag for a one-time fee of $10.00 by contacting us at support@allinmeals.com. Please be sure to have opted in for texts as you will receive a text notification whenever your order is in route and notified when your package has been dropped off as well. If you continue to have issues or need additional assistance, please email us at bpkmeals@gmail.com or message us 609-234-8418.